Privacy Policy

Designmill ("Designmill", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you choose to share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit www.designmill.in (the "Site"), contact us, or otherwise interact with us.

By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Designmill is an independent strategic creative studio based in India specialising in branding, packaging, websites, digital experiences, and visual communication systems.

For the purposes of applicable data protection laws, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), Designmill acts as the Data Fiduciary in relation to the personal data processed through this Site.

Registered Business Name: DESIGNMILL
Registered Address: No 3. Blackers Road, Vijay Complex, 4th Floor, Mount Road, Chennai – 600002, Tamil Nadu, India
Contact Email: hello@designmill.co.in

2. Information We Collect

We only collect information that is reasonably necessary for communication, website functionality, analytics, and business operations.

The information we may collect includes:

Information You Voluntarily Provide

When you contact us through forms, email, or other communication channels, we may collect:

• name
• email address
• phone number
• company or business name
• project details or enquiry information
• any other information you voluntarily submit

Automatically Collected Information

When you browse the Site, certain technical and usage information may be collected automatically, including:

• IP address
• browser type and version
• operating system
• device information
• pages visited
• time spent on pages
• referring URLs
• general geographic location
• website interaction and analytics data

This information is collected through cookies, analytics platforms, and related technologies.

3. How We Use Your Information

We use personal information for legitimate business and operational purposes including:

• responding to enquiries and communications
• providing information about our services
• managing client and prospective client relationships
• improving website functionality, content, and user experience
• monitoring website performance and analytics
• maintaining security and preventing misuse
• complying with legal obligations

We do not sell personal information or share personal data with third parties for advertising resale purposes.

4. Legal Basis for Processing

Under the DPDP Act and applicable international privacy laws, we process personal data based on:

• your consent
• legitimate business interests
• compliance with legal obligations
• performance of pre-contractual or contractual communications where applicable

By submitting information through the Site, you consent to the collection and processing of your information as described in this Policy.

You may withdraw your consent at any time by contacting us.

5. Cookies & Tracking Technologies

The Site may use cookies, analytics tools, and similar technologies to improve functionality, understand user behaviour, and enhance browsing experience.

These may include:

• essential website cookies
• analytics cookies
• performance and functionality cookies

We may use third-party services such as:

• Google Analytics
• hosting and infrastructure providers
• form processing tools
• scheduling or communication platforms

These providers may independently collect and process technical information in accordance with their own privacy policies.

You may disable cookies through your browser settings. However, certain parts of the Site may not function properly as a result.

For more information about Google's privacy practices, please visit: Google Privacy Policy.

6. Third-Party Services

We rely on selected third-party providers to support the operation of the Site and related business activities.

These may include providers for:

• analytics
• website hosting
• cloud infrastructure
• communication and email services
• scheduling tools
• spam protection and security monitoring

We make reasonable efforts to work only with reputable providers that maintain appropriate data protection and security standards.

However, we are not responsible for the independent privacy practices of third-party services.

7. International Data Transfers

Some third-party providers used by Designmill may process or store information outside India.

By using the Site or submitting information to us, you acknowledge and consent to such international transfers where necessary for operation of the Site and related services.

Where applicable, we rely on reasonable contractual, technical, and organisational safeguards to help protect transferred data.

8. Data Retention

We retain personal information only for as long as reasonably necessary for:

• responding to enquiries
• maintaining business records
• complying with legal obligations
• resolving disputes
• enforcing agreements

Analytics and technical data may be retained according to the retention policies of relevant third-party service providers.

When information is no longer reasonably required, we take appropriate steps to delete, anonymise, or securely dispose of it.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access
• misuse
• alteration
• disclosure
• loss or destruction

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through the Site.

10. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal information
• request correction of inaccurate or outdated information
• request deletion of personal information
• withdraw consent for processing
• object to certain processing activities
• request clarification regarding how your information is used

To exercise any of these rights, please contact us at hello@designmill.co.in.

We may require verification of identity before processing certain requests.

11. Children's Privacy

The Site is intended for a professional and general audience and is not directed toward individuals under the age of 18.

We do not knowingly collect personal information from children. If we become aware that information from a child has been submitted to us, we will take reasonable steps to delete it.

12. Confidentiality of Client Communications

While we take reasonable care in handling communications and enquiries, submission of information through the Site does not automatically create a confidential, fiduciary, or contractual relationship between you and Designmill.

Any confidentiality obligations shall arise only through separate written agreements where applicable.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

When changes are made, the "Effective Date" at the top of this page will be updated.

Continued use of the Site following updates constitutes acceptance of the revised Policy.

14. Grievance Officer

In accordance with Sections 8(9) and 13 of the Digital Personal Data Protection Act, 2023, you may contact our Grievance Officer for any questions about how we process your personal data or to raise a grievance.

Grievance Officer, Designmill
No 3. Blackers Road, Vijay Complex, 4th Floor, Mount Road, Chennai – 600002, Tamil Nadu, India
Email: hello@designmill.co.in

We will acknowledge your grievance within 14 days and aim to resolve it within 60 days. If your grievance is not resolved to your satisfaction, you may escalate it to the Data Protection Board of India.

15. Contact Us

For questions regarding this Privacy Policy or our data practices, please contact:

Designmill
hello@designmill.co.in
www.designmill.in